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What do you do? Jobs at StepChange Debt Charity

My role is mostly phone based, and I help and support anyone who has sought debt advice online. My role is a team leader in client support I have ten debt advisors in my team and we’re there to provide the aftercare for people on debt management plans, working towards joint goals and targets to make sure that we provide an excellent level of service. Officially I am an IT Development Manager however recently, I’ve accepted a secondment for two years as the IT Transformation Lead. Transformation is a significant program of work to modernise and future-proof the charity.

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